On a recent hotel visit this question was asked by two resort hotel owner’s to the management as they reviewed the half yearly payroll report. “The maids do the cleaning, can’t they can check it,” Yes indeed they can and should, as they work along a structured room cleaning process. But take a look at this sample of a hotel room inspection checklist, from a hotel I managed many years ago, and you get the picture. Expect the maid to get it right 100% of the time? When they have another 13 rooms to clean? or 18 in some cases!! Here is a basic checklist; housekeeping department s can create their own along these lines.
a) Guest Room Door: are the seadbolt and chain lock in working order? Does the peephole close automatically? Is the door free of fingerprints and dust? Is the ‘Do Not Disturb’ sign on the inside handle?
b) Entry Light and Ceiling Fixture. Are they clean and functional?
c) Carpet. Are the edges and under the bed clean?
d) Walls. Does it need re-painting or re-glue?
e) Windows. Glass, ledges and sills all clean? Are the drapes and blackout lining hanging properly? Checked the drape pulls and window latches? For windows with shutter doors, are they dust free?
f) Beds. Are all the bedding items arranged correctly?
g) Ceilings. Any cracks, bubbles or cobwebs?
h) Furniture. Polished? Arranged according to set layout?
i) Drawers. Are guest amenities supplied in the right quantity and displayed in the correct position? For check-out rooms, check for any items left by previous guests.
j) Upholstered Furniture. Vacuum or spot-cleaing required?
k) Pictures and Mirrors. Frames dusted, mirrors straight, no streaks on the mirror?
l) Telephones. Cleaned the mouthpiece? Face plate placed correctly?
m) Lamps. Are the lamp shades clean? Switches work? All electrical cords neatly coiled up.
n) Television and Radio. Check the time on the radio. Ensure that the time is correct. Set the alarm on off-position at 12:00 p.m.
o) Wastebasket. Clean with new liner.
p) Closet. Dust-free? Number of hangers correct? Extra pillow (where applicable) provide? Room safe working? All other miscellaneous items are in place, such as clothes brush, shoe horn, shopping bag. etc..
q) Air conditioner. Is the thermostat set correctly?
r) Light switches. No finger marks and not broken.
s) Balconies and Terraces. Ensure exterior light fixtures are working, furnishings are dust-free, floor and handrails are clean.
t) Potted Plants. Ensure proper care is given.
u) In-room Minibar. Is it fully stocked? Check expiration dates of food items. Set glassware and supplies to standards. The ice bucket is filled with ice for check-ins.
v) Coffee Makers. Is it clean? Coffee and condiments must be replenished.
a) Walls. Are the tiles clean and in good condition? Grouting okay?
b) Bathtub. Chrome and soap dish clean? Stopper and shower head in good condition? Faucet is in “tub” position (not shower). Vent above the tub clean?
c) Shower Stall. Check grouting, tiles, drain, chrome fixtures, soap dishes, proper amenity placement, doors and frame.
d) Basin. Is the sink clean? Chrome fixtures and counter top clean? Mirror has no spots or streaks? Light is working. Sink stopper is clean. Pipes under sink area are free of dust.
e) Vanity Top. Free of stains. Check amenity placement. In occupied rooms, ensure the guest toiletries are placed neatly. Glassware must be clean and free of spots.
f) Toilet. Check toilet seat and hinges and cover. Is it flushing properly? Toilet seat bumpers are in place, not leaking or dripping water.
g) Floor. No hairs. Ensure wastebasket is clean and with liner. Scale is clean and functional, with cover if applicable. Rug is placed in proper position. Inspect vanity stool. Check base boards.
h) Door. Lock and door handle are in working condition, free of fingerprints. Robe hook and door frame are clean. Inspect full length mirror for cleanliness.
i) Electrical Outlets. Clean? No cracks?
j) Shower Rod. Clean and polished. Shower curtain and linen clean and all the hooks are in place.
k) Supplies. Correctly positioned?
l) Maintenance Requests. Report any maintenance issues.
m) Ceilings. Check if vents are clean and free of dust, cracks, or smudges.
n) Terry Linens. Pay particular attention to the quality of the terry linens.
o) Make-Up Mirror. Clean and free of dust or spots. Light bulb is working properly and in off position.
Cost effective? Makes good business sense? You bet it does, and those in hotel management that skip this process to save on payroll they will pay the consequences.